FAQ's

Everything you need about MOMO sheets, purchase, return and exchange processes. If you can't find the answer to your question, you can talk to us in the chat or send an email to info @ momo- Cotton . Pt.

Care To Be

How should I wash my Momo sheets?

Momo sheets can be washed in the washing machine, like any other piece of clothing, preferably at 30 ° or 40 ° degrees maximum. It is not necessary to add softener, since bamboo fiber is already extremely silky and soft.

More information about care can find Here .

I 've teven the sheets, how should I treat the smelling?

Add a little lemon juice or white vinegar to your normal wash cycle. Do not add too much-a quarter cup or less is enough. (Too much white vinegar can damage the sheets).

For greater bleaching, soak the sheets before washing them. Mix about a cup of baking soda with about a liter of water and leave the sheets to soak in the solution for at least half an hour.

Can I iron my sheets?

Yes you can.

If you let your sheets dry properly on the drying line, they were ironed.

If you cannot dry properly, you can iron them at the minimum temperature, corresponding to "silk".

Can I put the sheets in the dryer?

Although we recommend drying outdoors to get the best results, if drying is carried out in the dryer, it should be done at low temperature.

Sizes

What is the ideal size for my bed?

In our Sizes guide Finds the answers and explanations.

The sheets are slightly large, is it normal?

Yes it is normal, we produce the sheets with a small margin above because they shrink with the first wash.

What is the size of the pillow cases?

Our pillowcases have the dimension of 50cm x 75cm and include wings for the perfect fit of your cushions.

Do they have individual or children's bed sheets?

At the moment we only have sets for double beds, but we have the mission to develop more models and formats according to the needs of our customers. When subscribing to our newslettter, he is aware of the news and the launch of new sizes.

Encompendas & Shipments

Where is my order shipped from?

Our orders are shipped from our warehouse in Lisbon by our partner BATCH.

Remember that you will receive a confirmation email for your order. A second email will be sent to inform you that your order has been shipped.

When will I receive my order?

Delivery time in Portugal mainland is 1-3 working days and islands 3-5 working days.

EU delivery takes 3-5 working days.

Received an incorrect item or size?

We want to ensure that you receive your order correctly and in time, however, we are a small team and sometimes we are wrong.

If you receive an item or wrong size, email us at info @ momo- Cotton . Com and will be contacted within 48H to rectify the situation.

Returns and Exchanges

What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

How do I proceed to return an order?

To initiate a return, please contact us at Info @ momo- Cotton . Pt .

We will send us a return shipping label, as well as instructions on how and where to ship your parcel.